Frequently Asked Questions
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
📦 Orders & Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes! All HorseHalo orders ship for free.
How long does shipping take?
How long does shipping take?
Typical delivery times are:
- US & Canada: 4–8 business days
- UK: 5–10 business days
- Europe: 5–12 business days
- Australia & NZ: 5–12 business days
Processing typically takes 1–3 business days.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow its journey.
How do I cancel my order?
How do I cancel my order?
In most cases we are unable to cancel your order, but please feel free to contact us at support@horsehalo.co
🔄 Returns & Warranty
What is your return policy?
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused and in original packaging to qualify.
Who pays for return shipping?
Who pays for return shipping?
Unless the item arrives damaged or incorrect, return shipping costs are the customer’s responsibility.
What if I change my mind?
What if I change my mind?
Not a problem! Return it within 30 days for a full refund, subject to our return policy.
Do you offer a protection plan?
Do you offer a protection plan?
Yes! We offer an optional protection plan at checkout that extends coverage beyond the standard return period. Details are listed on the product pages.
📱 Payments & Orders
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, and other secure checkout options. All payment transactions are handled through a secure system protected by 128-bit SSL encryption.
Can I modify or cancel my order?
Can I modify or cancel my order?
If your order hasn’t shipped yet, contact us ASAP and we’ll do our best to help.
❓ General Product Questions
Are HorseHalo products safe for horses?
Are HorseHalo products safe for horses?
Yes. All HorseHalo tools are designed specifically for horses and their anatomy. They are wellness tools meant to support comfort and daily care routines.
Are these medical devices?
Are these medical devices?
No. HorseHalo products are not medical devices. They are designed to help your horse feel more comfortable as part of a regular routine and do not replace veterinary care or treatment.
Do I need any training to use HorseHalo products?
Do I need any training to use HorseHalo products?
No, all products are made for everyday owners. Each product includes a simple guide to get you started. You can also check our Care Guide Videos on YouTube.
What if my horse doesn't respond well?
What if my horse doesn't respond well?
We offer a 30-day money-back guarantee. If your horse doesn’t seem to enjoy the experience, return it within the return window for a full refund.
🐎 HorseHalo Massage Gun FAQs
How do I use the massage gun?
How do I use the massage gun?
Start on the lowest intensity and focus on large muscle areas like shoulders, back, and hindquarters. Avoid joints, bony areas, and open wounds.
How often should I use it?
How often should I use it?
Many owners use it 3–5 times per week. Some include it daily as part of their regular care routine.
How long should a session last?
How long should a session last?
2–5 minutes per muscle group is generally enough. A full session usually lasts 10–20 minutes.
How do I know if my horse likes it?
How do I know if my horse likes it?
Positive signs include lowered head, relaxed breathing, soft eyes, licking/chewing, or leaning into the device.
My horse is spooky. Will the noise bother them?
My horse is spooky. Will the noise bother them?
The motor runs quietly and is designed to be suitable for barn environments. When used gradually, most horses accept it quickly.
Can I use it on myself or other animals?
Can I use it on myself or other animals?
It’s designed for horses, but some owners use it on themselves. For other animals, consult a veterinarian before use.
🦵 HaloLegs Mini FAQs
What is HaloLegs Mini for?
What is HaloLegs Mini for?
HaloLegs Mini is designed to provide supportive, gentle red-light care around your horse’s lower legs as part of a regular routine.
Where should I place it?
Where should I place it?
Around the cannon bone and lower leg area. Avoid joints, bony points, and open wounds.
How long are sessions?
How long are sessions?
Typical sessions run about 10–20 minutes depending on comfort and routine.
Can I use this regularly?
Can I use this regularly?
Yes. Many owners include it before or after workdays as part of daily care.
Is it suitable for all ages?
Is it suitable for all ages?
Yes, HaloLegs Mini is designed for horses of all ages and disciplines.
HaloHocks FAQs
What is HaloHocks used for?
What is HaloHocks used for?
HaloHocks is made to support comfortable care around the hock region as part of your regular routine.
How do I fit it?
How do I fit it?
Wrap it around the hock area gently, follow the illustrated guide included with your product.
How long should I use it?
How long should I use it?
Most owners run sessions of 10–20 minutes depending on purpose and comfort.
Can this be used every day?
Can this be used every day?
Yes, many owners use it frequently as part of daily care routines.
🦵 HaloLegs (Full Size) FAQs
How is this different from HaloLegs Mini?
How is this different from HaloLegs Mini?
HaloLegs (full size) covers more of the lower leg and is ideal when you want broader leg support as part of your care routine.
Can I use it on multiple horses?
Can I use it on multiple horses?
Yes, many owners use the full-size version on more than one horse, just ensure it’s fitted correctly each time.
📹 Videos & Care Guidance
Do you have tutorials for using these products?
Do you have tutorials for using these products?
Yes! We have care guide videos available on our YouTube channel covering safe use, routines, and tips for spooky horses, session length, and more.