Shipping policy
Order Processing
Once your order is placed, our team carefully prepares and packages it within 1–3 business days.
As soon as your order ships, you’ll receive a confirmation email with your tracking link so you can follow your delivery in real time.
Please note: During high-demand periods or promotional events, processing may take slightly longer — but rest assured, we’ll keep you updated every step of the way.
Shipping Costs
We offer free shipping on all orders to all locations we serve.
There are no shipping fees, hidden costs, or minimum purchase requirements.
The price you see at checkout is the final price you pay for delivery.
Shipping & Delivery
We partner exclusively with trusted global carriers including USPS, DHL, FedEx, YunExpress, Aramex, and local courier networks to ensure safe, reliable delivery straight to your door.
Estimated delivery times:
- United States & Canada: 4–8 business days
- United Kingdom: 5–10 business days
- Oceania (Australia, New Zealand): 5–10 business days
- Europe & Other Regions: 5–15 business days
Delivery times are estimates and may vary slightly based on location and customs clearance procedures.
Tracking Your Order
Once shipped, you’ll receive a tracking link by email so you can check your package’s journey anytime.
If your tracking link hasn’t updated after 5 business days, please contact our support team — we’re always happy to help.
Lost or Delayed Packages
Although rare, if your order is delayed or appears lost in transit, please reach out to our customer service team at support@horsehalo.co
We’ll investigate promptly and make it right.