Warranty Terms

Warranty Terms

This page explains the warranty terms for HorseHalo™ products, including your rights under applicable consumer laws and the coverage provided by the optional HorseHalo™ Protection Plans (1 Year and 3 Year). Please read carefully to understand what is covered, how claims work, and any limitations that apply.

2. HorseHalo™ Protection Plans (Optional)

HorseHalo™ offers two optional paid Protection Plans that provide broader coverage than the standard legal guarantee. Both are designed specifically for barn environments and regular equine use.

1 Year Protection Plan 3 Year Protection Plan
Coverage period 12 months from delivery 36 months from delivery
Replacement claims per device [1] [1]
Accidental damage & barn use wear Included Included
Battery and LED issues Included Included

Both plans offer the same type of coverage. The only difference is how long your device is protected.

3. What the Protection Plans Cover

Each Protection Plan allows [one (1)] replacement claim per device within the coverage period of the plan you purchased, for issues caused by:

  • Accidental drops or impacts
  • Barn dust, dirt, or stable related exposure
  • Battery failure or reduced battery performance
  • LED or red light malfunction
  • Motor or internal electronic failure from normal use
  • Device no longer functioning as intended during regular operation

4. What the Protection Plans Do Not Cover

To keep the plans fair and affordable, the following are not covered:

  • More than [one] claim per device
  • Intentional damage or misuse
  • Water submersion or liquid damage
  • Fire damage
  • Theft or loss
  • Cosmetic damage that does not affect functionality
  • Damage caused by unauthorized repairs or modifications

5. Claim Limits & Plan Fulfillment

  • Each Protection Plan applies to one (1) device only
  • Each device is eligible for [one (1)] replacement claim during the coverage period
  • Once a replacement has been issued, the Protection Plan is considered fulfilled and expired for that device, regardless of how much time remains on the plan
  • The Protection Plan does not transfer to the replacement device

6. How to File a Claim

To file a warranty or Protection Plan claim:

  1. Contact HorseHalo Support with your order number
  2. Provide a brief description of the issue (photos or video may be requested)
  3. Our team will review and confirm eligibility
  4. If approved, return instructions will be provided

The defective device must be returned to us for verification before a replacement is issued.

7. Shipping & Returns

  • Customers are responsible for return shipping costs for Protection Plan claims
  • If a product arrives dead on arrival (within 7 days of delivery), HorseHalo will cover return shipping
  • Replacement devices are shipped once the defective item has been received and verified

8. Relationship to Legal Warranty

For EU customers, the standard 2 year legal guarantee applies regardless of whether a Protection Plan is purchased.

The HorseHalo™ Protection Plans are optional and provide additional coverage for accidental damage, barn use wear, battery decline, and LED issues not covered by the standard legal warranty. The 3 Year Protection Plan also extends this coverage beyond the 2 year legal guarantee period.

9. Non-Transferability

All Protection Plans are non transferable and apply only to the original purchaser and the original device.

10. Contact

For warranty questions or claims, please contact: support@horsehalo.co

Our support team typically responds within 24 to 48 hours.